Course Schedule
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| 1 |
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Course description
One of the most frequently cited reasons for failure in international mergers and outsourcing engagements is culture. Often, organizations underestimate the power of culture to influence decision making, problem solving, and collaboration. To build partnerships and relationships, we need to improve our cultural intelligence: our capability to move fluidly and work successfully with different countries and customs. In this course, participants will build cultural intelligence and gain skills to help them succeed cross-culturally. Focal countries depend on participant needs but usually include India, Japan, France, and Mexico.
Who should attend
Functional managers, project managers, consulting professionals, and individual contributors responsible for achieving results through cross-cultural teams; competitive advantage through multi-cultural alliances; or higher performance through multi-sourcing arrangements
What you will learn
- How culture affects performance
- The meaning of cultural intelligence
- The four layers of culture model
- How their organization manifests the four layers of culture
- How values influence cross-cultural decision-making and problem-solving
- The three basic assumptions underlying all cultures
- How to use the basic assumptions to boost cultural intelligence
- How to diagnose cross-cultural conflicts
- The cultural context for 3 – 4 focal countries (usually India, Japan, France, and Mexico)
- How to prepare successfully for a cross-cultural encounter
- How to apply learning to the work environment
Course Outline
Opening
Introductions and course orientation
Icebreaker: Your cross-cultural experiences
Culture and Performance
Presentation: Culture and performance
Simulation: A cross cultural experience
Building Cultural Intelligence
Presentation: The elements of culture
Activity: Diagnosing your organization’s culture
Discussion: Understanding the values that govern your decision-making and problem solving
Activity: Basic Assumptions Quiz
Presentation: Identifying basic assumptions – the foundation for culture
Discussion: How understanding basic assumptions helps navigate cultures successfully
Applying Cultural Intelligence
Case Studies: Practicing cultural intelligence through country-specific case studies
Discussion: Investigating culture clash – What’s really going on?
Course Closure
