Webinars - Frequently Asked Questions

1. How do I login to a live webinar?
2. How do I hear the audio portion of the live webinar?
3. When should I login to the live webinar?
4. How long is the webinar?
5. What are the minimum system requirements to attend a live or on-demand webinar?
6. How do I suggest a new topic for a webinar?
7. How do I view the on-demand webinars?
8. If I need help, who can I contact?
9. What is a PDU webinar?
10. How can I pay for a PDU webinar?
11. What is your refund policy?
12. When will I receive my PDU certificate?

1. How do I login to a live webinar?
   Login to the event using the URL provided in your confirmation email.
   
   
2. How do I hear the audio portion of the live webinar?
   You will be connected to the audio for this event using your computer’s microphone and speakers (VoIP). A headset is recommended. Alternatively, you can access the audio through a telephone by selecting “Use Telephone” after joining the Webinar.
   
   
3. When should I login to the live webinar?
   You can log in to the webinar approximately 5-10 minutes prior to the start.
   
   
4. How long is the webinar?
   The live event will last approximately one hour and will allow for live chat questions.
   
   
5. What are the minimum system requirements to attend a live or on-demand webinar?
   
   • PC-based attendees: Windows® 2000, XP Home, XP Pro, 2003 Server, Vista Netscape
   • Macintosh®-based: Mac OS® X 10.4 (Tiger®) or newer
   
   
6. How do I suggest a new topic for a webinar?
   Please email webinars@corpedgroup.com with any suggestions or ideas.
   
   
7. How do I view on-demand webinars?
   Visit the on-demand webinars section of the website.
   
   
8. If I need help, who can I contact?




For registration or general event questions, please send an email to: webinars@corpedgroup.com or call 1-866-709-8868. For technical support questions, please contact the Citrix GoToWebinar Technical Support Team at support@citrixonline.com or at the following:
	1-888-259-8414	(U.S. and Canada, toll-free)
	+1-805-617-7002	(direct dial)
	0011-800-3375-8675	(Australia, toll-free)
	00-800-3375-8675	(Europe, toll-free*)
	000-800-100-3084	(India, toll-free*)
	001-888-896-5419	(Mexico, toll-free)
	00-800-3375-8675	(New Zealand, toll-free*)
	0800-032-7756	(United Kingdom, toll-free)
	*Toll-free service unavailable in some areas.



9. What is a PDU webinar?
   Professional Development Units (PDUs) can be issued by PMI® for formal learning activities related to project management. Project Management Professionals (PMPs®) are required to earn a minimum of 60 PDUs every 3 years to maintain certification. For more information about this program go to the PMI® website or call 610-356-4600.
   
   
10. How can I pay for a PDU webinar?
    Payment is due upon registration and the payment may be made by the following credit cards: American Express, MasterCard, Visa, and Discover. Please contact: webinars@corpedgroup.com if you have specific payment requests.
    
    
11. What is your refund policy?
    The Corporate Education Group does not refund the $35 fee for a PDU webinar. You do have the option of transferring your payment to a webinar at a later date.
    
    
12. When will I receive my PDU certificate?
    You will receive your PDU certificate approximately 14 days after the webinar. If you do not receive the certificate in the mail after 3 weeks, please contact webinars@corpedgroup.com.